What to include in the request
For a loading dock, identify the bay and describe whether the concern is the leveller, restraint, seal, door or a combination. Include any site rules for contractor access and whether deliveries are affected. Commercial Garage Doorman confirms service capability and timing directly. 905 Trades only makes and records the requested introduction.
Describe the dock issue by bay
- Identify the bay number and whether the issue concerns a leveller, dock door, restraint or seal.
- Say what can be observed: no movement, uneven movement, visible damage or a control that no longer responds.
- Note whether the bay is unavailable and whether deliveries need to use another route.
- Include site access rules and the person who can meet the service team.
Keep the request useful and safe
Do not place a person or vehicle on equipment to reproduce a fault. The provider must confirm what it can inspect and what access it needs. See the Commercial Garage Doorman profile for the published dock and door scope.